Shipping policy
Shipping Policy
1. Free Shipping
We are pleased to offer free shipping on all orders over $45 USD. No promo code is necessary—eligible orders will automatically have free shipping applied at checkout.
2. Shipping Rates and Delivery Times
For orders below $45 USD, the shipping cost will be calculated based on the weight and destination of your order. The available shipping options and corresponding rates will be displayed at checkout.
Standard Shipping:
- Carrier: USPS
- Cost: Calculated at checkout
- Delivery Time: 5-7 business days
3. Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. International Shipping
We currently do not offer international shipping outside the USA.
6. Shipping Address
Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
7. Damages
If your order arrives damaged, please contact us immediately at contact@fiber.com.br to arrange for a replacement or refund. Please save all packaging materials and damaged goods, as they may be required for the claims process.
8. Returns Policy
Please refer to our Returns Policy for detailed information regarding returns and exchanges.
9. Customer Support
If you have any questions about our shipping policy, please contact our customer support team at contact@fiber.com.br or (321) 310-7782.